Every business needs 24/7 IT support because it is the backbone of an organization. It influences the growth rate of a business in many ways. The demand for IT support has been increasing for many years. The corporate world of today is promising 24/7 IT support to the partners and clients and is ready to help them on a real-time basis. These are the organizations that understand the necessity and significance of 24/7 IT support. They very well know that comprehensive full-time support would help them achieve customer satisfaction and therefore, they value it religiously.
IT support can help clients with server crashes, system crashes, network troubleshooting, and much more. These problems are inevitable and can crop up at any point in time. If your customers find someone to contact even at the odd hour, they would be more than happy to be associated with your brand and business. The organization’s in-house IT team is not available all the time, hence a business should tie a contract with an IT service provider like a technical action group that can offer 24/7 IT support for the customers.
Suggested Reading: 10 key technologies and trends to support digital infrastructure in 2020
What makes 24/7 IT support essential for a business?
- In today’s time, all the businesses are proceeding towards digitization. It has become the new norm to adopt new technologies and that is the reason we face unexpected issues. There can be network issues, hardware failure, or any other issue about which we are unaware of. When we face such issues, we lookout for service providers who are available 24/7 and can provide IT support.
- Every small, medium and large-sized business faces the problem of cyber attacks and cybercrimes. These may lead to a bad reputation for the company. If you have a 24/7 IT support team, they would strategically help your business to run smoothly and you can entirely focus on the core business. A service provider like technical action group would assign a dedicated IT technician who will be available all the time to assist your partners and customers with any kind of IT issues. When you offer 24/7 IT support, you can gain referrals and customer satisfaction.
Benefits of 24/7 IT support
24/7 IT support would help you achieve the following:
- Convenient access to the technical support team– Partners, users, and customers who are in dire need of IT support can easily reach out to the technical support team. They can contact the team from anywhere and at any point in time. The dedicated IT technicians can help them through web chat, telephone, email, etc. When the users can reach the support team on time, the response time would also be less than a minute.
- No loss of customers– Customers and users do not like to spend time waiting. When they are loyal customers, they expect a rapid response at the time of the problem. If your business has a 24/7 IT support team that is ready and waiting to offer help to every customer, your customers would be more than happy. Hence, you will not lose customers at your end.
- Best customer satisfaction– When the 24/7 IT support team resolves the issues with proper clarity, the customers feel satisfied. If you can provide support to your customers when they need it the most, the customers would love to stick to your brand. They would remain loyal and would not want to change their providers.
- Cost-efficient strategy– When you hire an IT service provider for 24/7 support, you would be paying for the services you take. There are generally no hidden costs and you would get proactive maintenance and support from the service provider. Therefore, it would be a win-win situation if you contract with a 24/7 IT support provider.
- Decreased downtime– An IT infrastructure is mandatory for any business. If the infrastructure gets a hit, it would adversely affect your company. A 24/7 IT service provider like technical action group designs a perfect IT infrastructure that helps to increase employee productivity and focus on reducing the IT downtime.
- Unlimited IT support– These support providers have a help desk portal and ticketing system that helps the customer to easily reach out to the team. The customers can use the tools and get their issues resolved quickly. The dedicated IT team monitors the incoming tickets and resolves the issues instantly. The 24/7 support services are highly responsive and you can rely on them.
What is the need for 24/7 IT support in a business?
In this world of competition, every business wants to expand its customer base in different countries. Hence, business owners need to provide IT assistance to customers who are scattered in various regions of the world. This is one of the reasons why 24/7 IT support is essential. The support team should be able to maintain SLAs so that they can define the resolution time, priority, and quality of the issue. The technicians of the 24/7 IT support team are available round the clock to assist at the right time. These support teams offer their services on public holidays and would not leave your customers unattended. They are best at minimizing recurring issues and offer stability.
So, you can see that there are various reasons why the demand for IT support is increasing day by day. They can offer a prompt response to your clients and customers and can resolve any IT issue with precision. Having an IT service provider would be a cost-effective way of satisfying the customers and staying faithful to them.
