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10 technologies CXOs must incorporate in their roadmaps in 2020

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personal technologies

Enterprises are rapidly embracing digital transformation and modern technologies to accelerate time to market, reduce costs, boost productivity, and for numerous other benefits. Companies are also using these technologies to improve personal performance and behavior.

As per Gartner, a lot of innovation is happening in the personal technology space. Senior executives and technology leaders in organizations are using virtual assistants to schedule meetings and arrange a calendar for them. They no longer need a person at desk to order lunch or remind them to leave office before 4:30 on Thursday to go for dinner with colleagues.

Virtual assistants like Apple’s Siri, Google Assistant, Amazon Alexa, and Microsoft Cortana, and other personal technologies are playing a key role in supporting the CXOs. Gartner has identified the key technologies for enterprises to adopt in their roadmaps and strategies in 2020.

Top 10 personal technologies to assist digital business transformation:

1. Machine learning

Machine learning, a part of artificial intelligence (AI), is continuously transforming to assist several digital business use cases. The technology learns from a series of observations. Various industries are using ML to automate processes and identify patterns.

With automation of tasks, machine learning is improving efficiency, optimizing business functions, effectively detecting fraud and spotting customer behavior patterns.

2. Virtual Assistant (VA)

Use cases of virtual assistants are expanding from consumers to enterprises. Also, some companies are developing enterprise-grade VAs.

The VAs can help CXOs to respond instantly and access the information that can boost productivity and improve client interactions.

Related read: 5 decisions CEOs need to make in 2020 for embracing technologies faster

3. Immersive technology

Immersive technology is capable of transforming the way users and employees communicate with physical and digital environments and their devices. This technology includes augmented reality (AR), virtual reality (VR), and mixed reality (MR) experiences.

The experiences generated by immersive technology can combine the real and digital worlds, and enable enterprises to easily train employees. This can also be used for maintenance and repairing across various industries, like healthcare and design.

4. 3D Printing

3D printing technology is becoming mainstream and will continue to grow over the years. The use cases of 3D printing will allow enterprises to decrease product cycle times and create one-off products.

Aerospace is likely to gain the most benefits of 3D printing technology. It will allow them to create lightweight components.

5. Location sensing technologies

The technologies used to track or sense the location of things and people will allow organizations to create enterprise-grade apps that can connect digital objects to the physical world.

There are around 35 location-sensing/tracking technologies available already that vary in providing accuracy and price point. Business applications of these technologies include location-aware car insurance, real-time usage and tracking of medical machinery in hospitals, and more.

Also read: 15 latest e-commerce trends to watch out for in 2020

6. 3D Cameras

3D cameras are effective in providing depth in images so that enterprises can measure objects and use 3D content for logistical planning. It can also be used for gesture and facial recognition.

7. Biometrics Authentication

Biometrics authentication is an effective technology that uses biological features like face and eye for authentication. Since the biological features are unique for every user, this technology is way more secure than passwords and PINs.

Businesses can use biometric authentication to enable more streamlined mobile purchasing and stronger security of the building.

Fingerprint and voice authentication have become mainstream nowadays, whereas some biometrics technologies are still immature.

8. Wearables

Wearables like wristbands and VR headsets hold a wide potential for businesses across several industries. The enterprise use cases of wearables technologies range from medical smart patches to mobile payments to industrial repairs.

9. Chatbots

Chatbots are automated conversation tools that can replace human assistants in call centers and provide support to consumers.

10. Wireless Power

Wireless power is the technology that is used to charge electronic devices without cables. This technology is currently available as power harvesting and wireless charging.

Power harvesting involves gathering of power from environmental sources like light or heat. Whereas, wireless charging can be used to charge mobile phones without using any cable chargers.

This technology is still in early adoption stage, as most of the electronic devices used by consumers don’t provide support for wireless charging.

Suggested reading: Indian CIOs expect data analytics and AI to be game-changers in reshaping business models: Gartner


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