Why are organizations seeking alternatives to Atlassian Confluence?

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Atlassian Confluence

What Is Atlassian Confluence?

Atlassian Confluence is a collaboration and knowledge management tool developed by Atlassian, a software company based in Australia. It allows teams to create, share, and collaborate on content, including documents, wiki pages, blogs, and multimedia files.

Confluence is designed to help teams stay organized and keep their work in one place, so they can easily find the information they need. It also includes a number of features to help teams work together, including commenting, notifications, and version control.

It is often used by teams for project documentation, meeting notes, knowledge bases, and company policies. Confluence integrates with other Atlassian products and DevOps tools, such as Jira for issue tracking and Bitbucket for source code management.

Confluence Software: Features and Concepts

Atlassian Confluence offers a wide range of features to help teams create and share content, including:

  • Pages: In Confluence, content is organized into pages. A page can contain text, images, tables, and other multimedia files.
  • Spaces: Spaces are a way to group related pages together. Each space has its own permissions, so you can control who can view and edit the content within a space. You can also customize the look and feel of a space by adding a logo, banner, or custom theme.
  • Templates: Confluence includes a number of templates to help you create pages quickly and easily. For example, you can use the meeting notes template to create a standard format for all your meeting notes.
  • Macros: Macros are small programs that you can embed within a page to add extra functionality. For example, you can use the “Jira Issues” macro to display a list of issues from your Jira project within a Confluence page.
  • Version control: Confluence includes version control, which allows you to keep track of changes to a page over time. You can view previous versions of a page, compare changes, and even restore a previous version if necessary.
  • Collaborative editing: Confluence allows multiple users to edit a page at the same time. You can see who else is editing a page, and changes are automatically synced in real-time.
  • Comments and feedback: Confluence includes a commenting feature, which allows users to leave feedback or ask questions about a page. You can also use the “like” button to show your approval of a page or comment.
  • Search: Confluence includes a search feature that allows you to quickly find content within your Confluence instance. You can search for keywords, page titles, or specific content types.
  • Integrations: Confluence integrates with other Atlassian tools, such as Jira and Bitbucket, as well as with third-party applications via the Atlassian Marketplace.

Why Are Organizations Seeking Alternatives to Atlassian Confluence?

While Atlassian Confluence is a powerful collaboration and knowledge management tool, there are several reasons why some organizations may be seeking Confluence alternatives:

Number of Users

Confluence’s pricing model is based on the number of users, which can become expensive for larger organizations with a large number of users. As an organization grows, the number of Confluence users can quickly add up, making it difficult to manage costs. This can be a major challenge for organizations that need to provide access to a large number of users across different departments or teams.

Cloud Storage Capacity

Confluence’s cloud storage capacity is also limited, which can be a concern for organizations that need to store large files. This can become a bottleneck for organizations that rely heavily on images, videos, or other multimedia content. Organizations may need to consider alternative solutions if they require more storage capacity than Confluence can provide.

Customer Support

Confluence provides customer support to its users through a variety of channels, including email, chat, and phone support. However, the level of customer support can vary depending on the user’s plan and the size of the organization. For example, enterprise-level customers may have access to dedicated support resources, while smaller organizations may need to rely on more basic support channels.

Space Permissions

Space permissions can be customized to meet the specific needs of your organization. For example, you can set permissions to allow only certain users or groups to view, edit, or comment on content within a space. However, space permissions can be complex to manage. In some cases, organizations may find the permissions model to be too complex or difficult to manage, which can limit collaboration and hinder productivity.

Monthly Fee for App Integrations

Confluence integrates with a number of third-party applications via the Atlassian Marketplace, but some of these apps require additional monthly fees, which can add up over time. This can be a challenge for organizations that need to integrate with a large number of apps or require custom integrations. The cost of these integrations can quickly add up, making Confluence a more expensive option overall.


In conclusion, Atlassian Confluence is a powerful collaboration and knowledge management tool that offers many features and benefits. However, there are several challenges that organizations may face, which may lead them to seek alternative solutions. These challenges include the number of users, cloud storage capacity, customer support, space permissions, and monthly fees for app integrations.

Ultimately, the right tool for an organization will depend on a variety of factors, including the size of the organization, the complexity of workflows, and the types of content that need to be managed. By carefully evaluating the available options, organizations can choose a tool that meets their specific needs and helps them work more efficiently and collaboratively.

Author Bio: 

Gilad David Maayan is a technology writer who has worked with over 150 technology companies including SAP, Imperva, Samsung NEXT, NetApp and Check Point, producing technical and thought leadership content that elucidates technical solutions for developers and IT leadership. Today he heads Agile SEO, the leading marketing agency in the technology industry. 

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