customer experience

Fifty one percent customers switch service providers if their trust is compromised: Microsoft-IDC study

Only 41% of the customers in India trust organizations providing digital services for personal data protection, according to a study sponsored by Microsoft and conducted by IDC. Th...

CMOs need to evolve their role and become CMO Collaborators to drive business growth, finds Accenture research

88% of organizations believe that responsibilities of a chief marketing officer (CMO) has changed in last two years, according to a research by Accenture and Forrester. In last few...

CCW Executive Exchange 2018 comes to an end – ways to create great CX and other key takeaways

The premium invitation-only event built for the most senior customer contact people from the leading industries – Customer Contact Week (CCW) Executive Exchange, was successfully h...

CCW Executive Exchange to bring together senior contact center executives to strategize for future contact centers

The contact center landscape is continuously evolving, embracing new innovations and business delivery models and these endeavors define how a company can satisfy its customers and...

Global enterprise AI market will touch $1.2 trillion this year, and $3.9 trillion by 2022: Gartner

The revenue of global artificial intelligence industry will touch $1.2 trillion by the end of this year, up 70% from a year before, as per the leading analyst firm Gartner. Gartner...