chatbots

The latest developments in helpdesk software solutions

As more and more businesses look to update and upgrade their IT capabilities, demand for helpdesk software solutions has never been higher. The right helpdesk software can complete...

IPsoft named a Leader in market evaluation of Standalone Chatbots for IT Operations

IPsoft, world’s largest privately-owned organization providing enterprise-scale autonomic and cognitive solutions, has been recognized a leader in ‘The Forrester New Wave™: ‘...

15 e-commerce trends to watch out for in 2019

From trading livestock with your neighbor to now buying stuff online, commerce has changed tremendously over the years. So much, that according to the reports, e-commerce sales wil...

“Enterprises derive full value of conversational AI only through end-to-end chatbot platforms”— Sairam Vedam, CMO, Kore.ai

“With time, AI-powered virtual assistants or chatbots are expected to evolve into tools for enterprise business transformation beyond just being conversational interfaces. Enterpri...

“The role that chatbots and AI has played in marrying a marketer’s objectives with the customers’ needs has been huge”— Manish Dureja, Managing Director, JetPrivilege

JetPrivilege, the loyalty, rewards and recognition programme of Jet Airways, turns twenty-five this year. The programme has evolved and grown significantly from about 72 programme ...

“2019 to be the year when AIOps meets ChatOps”: Uday Chinta, MD, IPsoft

Digital labor is an evolutionary step towards smarter enterprises and better employee and customer experience. Through conversational AI interfaces, employees can communicate and r...

An interview with Venkatesh C.R., MD and CEO— Dot Com Infoway

The last decade has been very interesting for the mobile app development sector. The sheer number of mobile apps being developed and used today is phenomenal, when compared to a de...