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OpenAI unveils ChatGPT Enterprise, focusing on enterprise needs and data security

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ChatGPT enterprise

Bolstering the capabilities of its AI chatbot, OpenAI recently introduced ChatGPT Enterprise, meticulously crafted to cater to the specific needs of business users. ChatGPT Enterprise provides organizations with a formidable AI assistant that not only streamlines tasks but also guarantees the utmost protection of sensitive company data.

The introduction of ChatGPT Enterprise could potentially pave the way for broader adoption, as businesses may be inclined to test and integrate the service within their operations before fully incorporating it into their enterprise applications. Experts in the industry have suggested that OpenAI could establish a profitable foothold by presenting ChatGPT Enterprise as a secure chatbot solution that can be quickly deployed. This strategy would position OpenAI to compete with Microsoft Corp.’s GPT-4 application programming interfaces (APIs), which cater to businesses seeking to develop their own generative AI technology solutions.

OpenAI and Microsoft – Collaboration or competition?

GlobalData’s latest report, titled “In Focus: Generative AI Watch: Large Language Models (LLMs)”, highlights a growing strain in OpenAI’s partnership with Microsoft. This tension is not only due to Microsoft Azure serving as OpenAI’s exclusive cloud provider but also stems from Microsoft’s intention to market a new iteration of Databricks’ data software, designed to assist businesses in creating AI applications. This puts Microsoft in direct competition with OpenAI’s solutions. Additionally, Microsoft’s upcoming AI-powered collaborative tool, Copilot, is set to rival OpenAI’s ChatGPT Premium.

Microsoft’s consistent rollout of OpenAI-powered enterprise solutions on Azure, such as Bing Chat Enterprise, presents a formidable challenge. Microsoft’s strategy of seamlessly integrating Copilot with Office365 holds strong appeal to its user base. The overlap in AI offerings could compel some of OpenAI’s clients to explore Microsoft’s integrated alternatives, potentially leading to customer migration.

Growing revenue through ChatGPT Enterprise

ChatGPT Enterprise is currently accessible through Microsoft’s Azure OpenAI service, which has garnered adoption among enterprises. Consequently, the introduction of ChatGPT Enterprise offers OpenAI an opportunity to generate revenue from its resource-intensive operation required for running and maintaining the application.

Within nine months of its launch, ChatGPT has found its way into the workflow of over 80% of Fortune 500 companies. Early adopters of ChatGPT Enterprise, including industry giants like Block, Canva, Carlyle, The Estée Lauder Companies, PwC, and Zapier, are transforming their operations. They are utilizing ChatGPT to enhance communication clarity, expedite coding tasks, swiftly explore solutions to intricate business queries, support creative endeavors, and more.

“From engineers troubleshooting bugs, to data analysts clustering free-form data, to finance analysts writing tricky spreadsheet formulas—the use cases for ChatGPT Enterprise are plenty. It’s become a true enabler of productivity, with the dependable security and data privacy controls we need”, said Danny Wu, Head of AI Products at Canva.

OpenAI has said that it will be delivering a range of exciting features in the near future, encompassing customization through integration with the organization’s applications, self-service capabilities tailored for smaller teams, and specialized solutions designed for roles like data analysts, customer support, and marketing. Although the pricing structure for ChatGPT Enterprise remains undisclosed, the forthcoming features within the new ChatGPT version are poised to offer significant value to larger enterprises.

Featured image credits: Pixabay

Read next: OpenAI expands reach with the release of ChatGPT Android app

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