Mitel, a leading player in business communications, has successfully completed its acquisition of Unify. Unify, a branch encompassing Unified Communications and Collaboration (UCC) and Communication and Collaboration Services (CCS) from the Atos group, now joins the roster of companies acquired by Mitel in its efforts to consolidate its position in the unified communications (UC) industry. Among these acquisitions are ShoreTel, Toshiba, Aastra, and others.
Mitel strengthens its position in the UC arena
The acquisition solidifies the combined company’s position as a global leader in the unified communications space, securing the second-largest share in the global enterprise UC market. Additionally, the merger strengthens the company’s regional dominance, particularly in Europe, Middle East, and Africa (EMEA), where it now holds the number one position in over 10 individual countries.
Mitel also cements its position as the global leader in multi-cell Digital Enhanced Cordless Telecommunications (DECT), in addition to claiming the market-leading position for DECT in EMEA, Latin America, and 19 other countries.
This strategic move positions Mitel and Unify as formidable competitors to established market leaders like Cisco Systems in the UC and collaboration sector. With a combined customer base of over 75 million users across 100 countries, and an expanded community of over 5,500 resellers, service providers, technology firms, and strategic alliance partners, the new entity is poised to play a pivotal role in modernizing and adapting communication capabilities to meet evolving workplace demands.
Enhanced portfolio strength and customer value
The acquisition significantly strengthens Mitel’s portfolio with Unify’s voice platforms, collaboration and contact center products, devices, endpoints, and associated intellectual property. This extension empowers Mitel to offer customers choice and flexibility throughout the lifecycle of their communication needs. Moreover, the combined company is expected to deliver greater value in core verticals such as healthcare, public sector, hospitality, and financial services through specialized vertical solutions and integration capabilities.
Unify’s robust Managed Services business and extensive experience in assisting large enterprises in their digital communication transformation further bolster Mitel’s standing, particularly in the enterprise segment. This complements Mitel’s track record of success in the mid-market, enabling the combined company to serve enterprises of all sizes and accelerate growth.
Continuity and smooth transition for customers and partners
During the integration process, both Mitel and Unify will provide customers with uninterrupted access to their solutions and services. Customers will be kept informed of any future product or service plans, as well as opportunities for upgrades and new capabilities. Resellers and strategic technology partners can expect a seamless transition, with minimal changes anticipated in the current year. Establishing unified partner and alliance programs that deliver substantial value for partners will be a top priority as the integration progresses.