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Microsoft

Microsoft Teams to replace Kaizala following deeper integration

Microsoft Teams

In April, Microsoft had announced its plans to roll out Kaizala to Microsoft Teams. The tech giant has now opened up and said more about the update.

Launched in November 2017, Microsoft Kaizala is a phone-number enabled, simple and secure mobile chat application. It allows users to connect and coordinate work across the organization, vendors, partners, suppliers, and customers.

In December 2018, the company said that more than 1,000 organizations in India were already using Kaizala. These organizations include Philippines Airlines, Apollo Hospitals, M-Kopa Solar, McDonald’s Turkey, Narayana Health, UEM Edgenta, Government of Andhra Pradesh, to name a few.

In the new update, Microsoft has mentioned that it will bring the capabilities of Kaizala Pro to Teams in the next 12 to 18 months. Eventually, the Teams will have all the features and functionalities of Kaizala, and then the Kaizala service will be completely replaced.

Microsoft Teams will become the primary client in Office 365 and Microsoft 365 for communication with both internal employees and people in extended networks, the company said.

Microsoft has divided the Kaizala Pro integration with Teams into two timelines. The first set of Kaizala Pro capabilities will be available in Teams by the end of this year. These capabilities will include Kaizala Actions for checklist, training, and quiz.

Later, by the end of 2020, more capabilities like custom apps, open directory capabilities for identity and authentication, will be added to Teams.

“Once these new capabilities are part of Teams, Kaizala customers will be able to start transitioning to Teams. Meanwhile, Kaizala will continue as a standalone service, which we will continue to support and update,” wrote Microsoft in a blog post.

Microsoft Kaizala app is currently available for free for Android and iOS, whereas Kaizala Pro is available with eligible Microsoft 365 and Office 365 plans.

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