Microsoft is bringing conversational artificial intelligence (AI) to healthcare with the general availability of Microsoft Healthcare Bot in Azure Marketplace.
Microsoft Healthcare Bot is a cloud-based service using which healthcare organizations can build and deploy AI-powered virtual health assistants and chatbots. These chatbots and virtual assistants will help the organizations to improve their processes, while putting more power in the hands of users. This will save costs for both customers as well as organizations.
The new service comes with built-in medical intelligence and natural language capabilities, extensibility tools and compliance constructs. These capabilities will help healthcare providers, payers, pharma, HMOs, and telehealth to provide users access to necessary services and information.
Microsoft Healthcare Bot service has language models that can understand medical terminology, intents, and the content from reliable healthcare providers. This content can include information about conditions, symptoms, doctors, and medications.
Organizations can choose to have their own business flows, while securely connecting to their backend systems. Microsoft has also taken care of security and compliance standards like GDPR, HIPAA, ISO 27001, ISO 27018, and Cloud Security Alliance (CSA) Gold.
“It’s my opinion that virtual health assistants and chatbot technology will never replace medical personnel. But technology can help make better use of medical personnel’s time and relieve some of the burden from the healthcare system,” wrote Hadas Bitran, Group Manager, Microsoft Healthcare Israel, in a blog post.
“Technology is here to enable that. It’s the responsibility of our generation to leverage technology to help solve important problems for humankind.”
For preview of Microsoft Healthcare Bot, the company collaborated with Premera Blue Cross, Quest Diagnostics, and Advocate Aurora Heath. These partners helped Microsoft to find use cases that can meet the demands of healthcare organizations.
“We now have a better understanding of what’s important to our partners, and how to evolve the product by focusing on key differentiating features. For example, we realized the importance of enabling a visual design environment that allows review of the flows by clinical personnel and domain experts who are non-developers,” added Hadas Bitran.