Gavriella Schuster, Corporate Vice President of Commercial Partner Channels & Programs at Microsoft, announced the collaboration via a LinkedIn blog post.
While Microsoft and other AI companies provide flagship AI services, the enterprises are looking for the right combination of technologies, data science expertise and industry-specific knowledge.
“Business decision makers aren’t interested in APIs or individual services. They want out-of-the-box solutions that simplify and solve their business processes,” wrote Schuster. She mentioned that delivering such solutions requires power of partnership. Hence, Microsoft, Accenture and Avanade will create joint AI solutions that are both scalable and secure.
To transform the customer service experiences, Accenture and Microsoft are combining their customer-centric solutions. The integration of “Accenture Intelligent Customer Engagement (ICE) framework” with “Microsoft AI Solution for Customer Care” will enable digital assistants to better understand and respond to the needs of thousands of customers.
Revenue growth is the priority of majority of organizations. On that front, the companies are bringing Accenture Intelligent Revenue Growth (IRG) on Microsoft AI platform.
Accenture IRG is a machine learning powered service that helps sales teams to identify opportunities and deploy them in market up to 10x faster. It can help companies grow the revenue by two to four percent.
The use cases of combined solutions span across several industries including telecom, retail, and goods market.
The joint solution will also involve Avanade, as the three companies will pool together a team of data scientists, engineers, and architects. This team will work on providing access to deep learning expertise and early access to Microsoft AI technology.
Furthermore, the customers of Accenture Insights Platform (AIP) will be able to use Microsoft AI.
The AI partnership of Microsoft, Accenture and Avanade is built on a multi-year collaboration that begun back in 2000. In September last year, the companies expanded their alliance to bring enhanced cyber-defense products to market and help customers detect, investigate and respond to cyberthreats.