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Unleash the possibilities of conversational AI for improved customer experience

2 Mins read
Conversational AI

Chatbots are the new way for organizations to communicate with their customers. In the ever-changing world of remote working, chatbot technology has helped businesses maintain customer experience and enhance brand loyalty by providing an interactive AI conversation 24/7. Hence, there is a high potential for chatbot architecture and design to advance and become the standard for customer support.

The fourth industrial revolution has led many governmental organizations and companies in the MENA region to begin recognizing the worldwide move towards AI and sophisticated technology.

For raising global awareness of digitalization and automation technology adoption, Verve Management is presenting the 2nd edition of MENA Conversational AI Summit 2022, scheduled to be held on May 24th and 25th in Dubai, UAE. The summit will discover the potential for humanizing digital interactions by exploring new trends in Conversational AI applications that is powered by machine learning and deep learning.

The MENA region is currently at a crossroads. Organic growth alone is not sufficient to transform the region into a leading digital economy. For this, a comprehensive, clear, and coordinated approach is required for unlocking the full potential of digitalization, that has to be implemented as soon as possible. Thus, the summit will be an opportunity for industry professionals who would want to network with globally renowned experts and learn more about how conversational AI-driven automation will offer enhanced customer service. This will lead to the creation of entirely new services and business models across many industries.

Through panel discussions, presentations, and Q&A sessions, attendees may explore themes such as-

  • Intelligent Evolution of The Contact Centre
  • Emergence for master–bots
  • Conversational commerce redefining retail businesses
  • Future of speech recognition & voice-activated technology
  • Unlocking ROI & measuring success on adoption of chatbot
  • Ethical AI framework
  • Designing a conversational banking experience and more…

The speaker set for the event includes a list of renowned names in the industry.

  • Jassim Haji, President – International Group of Artificial Intelligence
  • Thuraya Al Harthi, Senior Specialist – Innovation & Emerging Technology Development – Ministry of Transport, Communication and Information Technology – Oman
  • Neale Croutear-Foy, Chief Technology Officer – Digital Banking – Apex Group Ltd – UAE
  • Ahmad Samir, CX Planning & Design Director – WE Telecom – Egypt
  • Ledi Lapaj, Director Customer Experience – Bank-al-Etihad – Jordan
  • Kartik Bhatt, Chief Operating Officer – Sharaf Retail – UAE
  • Ritesh Dhanak, Chief Innovation and Digital Officer – GEMS Modern Academy – UAE
  • Abhishek Rao, Head eCommerce – Barakat Group of Companies – UAE

This event is a must-attend for industrial and business experts who wish to take their firm to the next level of competitiveness and innovation.

Learn more about this event at menaconversationalai.com or email at info@verve-management.com.

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Also read: Geo Connect Asia 2022: Southeast Asia’s flagship geospatial and location intelligence event is back

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