Business Wire

LiveVox Announces Third Quarter 2022 Financial Results

Third quarter total revenue year-over-year growth of 15.6% to $35.3 million

Third quarter contract revenue year-over-year growth of 21.4% to $28.0 million

SAN FRANCISCO–(BUSINESS WIRE)–LiveVox Holdings, Inc. (“LiveVox” or the “Company”) (NASDAQ: LVOX), a leading global enterprise cloud communications company, today announced financial results for the third quarter ended September 30, 2022.

We were encouraged by the early success of our pivot to a balanced growth strategy, especially beating the high end of our guidance for gross margin and Adjusted EBITDA,” said Louis Summe, co-founder and former CEO. “I believe the company is well positioned for its next phase of growth. I look forward to supporting the team in my new role as Board Vice Chairman.”

Third Quarter 2022 Financial Highlights

  • Revenue: Total revenue was $35.3 million for the third quarter of 2022, up 15.6% compared to $30.5 million for the third quarter of 2021.
  • Contract Revenue: Contract revenue was $28.0 million for the third quarter of 2022, up 21.4% compared to $23.1 million for the third quarter of 2021.
  • Gross Profit and Gross Margin: Gross profit was $22.4 million for the third quarter of 2022, up 31.3% compared to $17.0 million for the third quarter of 2021; Gross margin was 63.4% for the third quarter of 2022, compared to 55.8% for the third quarter of 2021.
  • Non-GAAP Gross Profit* and Non-GAAP Gross Margin*: Non-GAAP gross profit was $23.4 million for the third quarter of 2022, up 28.9% compared to $18.1 million for the third quarter of 2021; Non-GAAP gross margin was 66.3% for the third quarter of 2022, compared to 59.5% for the third quarter of 2021.
  • Net loss: Net loss was $7.8 million for the third quarter of 2022, compared to net loss of $11.3 million for the third quarter of 2021.
  • Adjusted EBITDA*: Adjusted EBITDA loss was $1.5 million for the third quarter of 2022, compared to Adjusted EBITDA loss of $6.3 million for the third quarter of 2021.

* Additional information regarding the non-GAAP financial measures discussed in this release, including an explanation of these measures and how each is calculated, is included below under the heading “Non-GAAP Financial Measures.” A reconciliation of GAAP to non-GAAP financial measures has also been provided in the financial tables included below.

Business Outlook

In determining the financial guidance to provide to investors, the Company considered its recent business trends and financial results, current growth plans, strategic initiatives, global economic outlook and the continued uncertainty of COVID-19 and its potential impact on the Company’s results. LiveVox emphasizes that the guidance provided is subject to various important cautionary factors referenced in the section entitled “Forward-Looking Statements” below. As such, LiveVox is providing guidance for its fourth quarter of 2022 and updating its full year 2022 guidance and reaffirming its contract revenue and Adjusted EBITDA guidance:

  • Fourth Quarter of 2022 Guidance:

    • Total revenue is expected to be in the range of $33.7 million to $35.2 million, representing growth of 6% to 10% year-over-year.
    • Contract revenue is expected to be in the range of $28.0 million to $29.0 million, representing growth of 15% to 19% year-over-year.
    • Excess usage revenue is expected to be in the range of $5.7 million to $6.2 million, representing decline of 24% to 18% year-over-year.
    • Adjusted EBITDA is expected to be in the range of $(1.6) million to $0.4 million.
  • Full Year 2022 Guidance:

    • Total revenue is expected to be in the range of $134.0 million to $135.5 million, representing growth of 12% to 14% year-over-year.
    • Contract revenue is expected to be in the range of $108.0 million to $109.0 million, representing growth of 19% to 20% year-over-year.
    • Excess usage revenue is expected to be in the range of $26.0 million to $26.5 million, representing decline of 10% to 8% year-over-year.
    • Adjusted EBITDA loss is now expected to be in the range of $17.0 million to $15.0 million.

A reconciliation of non-GAAP guidance measures to corresponding GAAP measures is not available on a forward-looking basis without unreasonable effort due to the uncertainty regarding, and the potential variability of, many of the future costs and expenses for which the Company adjusts, such as depreciation and amortization, long-term equity incentive bonus, stock-based compensation expense, interest income (expense), change in the fair value of warrant liability, other income (expense), provision for income taxes and severance costs, the effect of which may be significant.

Quarterly Conference Call

LiveVox will host a conference call today at 4:30 p.m. Eastern Time to review the Company’s financial results for the third quarter ended September 30, 2022. To access this call, dial 877-300-8521 for the U.S. or Canada, or 412-317-6026 for callers outside the U.S. or Canada. A live webcast of the conference call will be accessible from the Investor Relations section of LiveVox’s website, and a recording will be archived. An audio replay of this conference call will also be available through 11:59 p.m. Eastern Time, November 22, 2022, by dialing 844-512-2921 for the U.S. or Canada (or 412-317-6671 for callers outside the U.S. or Canada) and entering passcode 10171791.

About LiveVox, Inc.

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 600 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit http://www.livevox.com.

Forward-Looking Statements

Certain statements made in this release are “forward looking statements” within the meaning of the “safe harbor” provisions of the United States Private Securities Litigation Reform Act of 1995. When used in this press release, the words “estimates,” “projected,” “expects,” “anticipates,” “forecasts,” “plans,” “intends,” “believes,” “seeks,” “may,” “will,” “would,” “should,” “future,” “propose,” “target,” “goal,” “objective,” “outlook” and variations of these words or similar expressions (or the negative versions of such words or expressions) are intended to identify forward-looking statements. These forward-looking statements include, but are not limited to, the quotations of management, statements relating to expected bookings, expected revenue and annual recurring revenue from contracts, growth expectations, and future financial results, including guidance for the 2022 fourth quarter and full fiscal year. These statements are not guarantees of future performance, conditions or results, and involve a number of known and unknown risks, uncertainties, assumptions and other important factors, many of which are outside LiveVox’s control, that could cause actual results or outcomes to differ materially from those discussed in the forward-looking statements. Any such forward-looking statements are made pursuant to the safe harbor provisions available under applicable securities laws and speak only as of the date of this presentation. LiveVox assumes no obligation to update or revise any such forward-looking statements except as required by law.

Important factors, among others, that may affect actual results or outcomes include risks or liabilities assumed as a result of our ability to meet financial and operating guidance, ability to achieve financial targets, and successfully manage capital expenditures; risks related to the high level of competition in the cloud contact center industry and the intense competition and competitive pressures from other companies in the industry in which the Company operates; risks related to the Company’s reliance on information systems and the ability to properly maintain the confidentiality and integrity of data; risks related to the occurrence of cyber incidents or a deficiency in cybersecurity protocols; risks related to the ability to obtain third-party software licenses for use in or with the Company’s products; general economic and business conditions, including but not limited to challenges associated with a tight labor market, inflationary pressures, volatility in foreign exchange rates, supply chain constraints, recessionary fears, and impacts from the invasion of Ukraine by Russia; the impact of COVID-19 on LiveVox’s business; risks related to our intellectual property rights, risks related to our ability to secure additional financing on favorable terms, or at all, to meet our capital needs; increased taxes and surcharges (including Universal Service Fund, whether labeled a “tax,” “surcharge,” or other designation) on our products which may increase our customers’ cost of using our products and/or increase our costs and reduce our profit margins to the extent the costs are not passed through to our customers, and our potential liability for past sales and other taxes, surcharges and fees; changes in government regulation applicable to the collections industry or any failure of us or our customers to comply with existing regulations; changes in base interest rates and significant market volatility on the Company’s business, the Company’s industry and the global economy; the Company’s ability to successfully manage its recent leadership transition; as well as those factors described under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operation” and elsewhere in the Company’s most recent filings with the Securities and Exchange Commission (“SEC”), including the Company’s most recently filed reports on Form 10-K and Form 10-Q and subsequent filing.

The information contained in this press release is summary information that is intended to be considered in the context of LiveVox’s SEC filings and other public announcements that LiveVox may make, by press release or otherwise, from time to time. LiveVox also uses its website to distribute company information, including performance information, and such information may be deemed material. Accordingly, investors should monitor LiveVox’s website (http://www.livevox.com). LiveVox undertakes no duty or obligation to publicly update or revise the forward-looking statements or other information contained in this presentation. These materials contain information about LiveVox and its affiliates and certain of their respective personnel and affiliates, information about their respective historical performance and general information about the market. You should not view information related to the past performance of LiveVox or information about the market, as indicative of future results, the achievement of which cannot be assured.

 

Consolidated Statements of Operations and Comprehensive Loss

(Unaudited) (In thousands, except per share data)

 

 

For the three months ended

September 30,

 

For the nine months ended

September 30,

 

 

2022

 

 

 

2021

 

 

 

2022

 

 

 

2021

 

Revenue

$

35,253

 

 

$

30,507

 

 

$

100,333

 

 

$

87,365

 

Cost of revenue

 

12,893

 

 

 

13,479

 

 

 

39,073

 

 

 

46,274

 

Gross profit

 

22,360

 

 

 

17,028

 

 

 

61,260

 

 

 

41,091

 

Operating expenses

 

 

 

 

 

 

 

Sales and marketing expense

 

13,826

 

 

 

12,227

 

 

 

43,448

 

 

 

48,820

 

General and administrative expense

 

7,188

 

 

 

7,642

 

 

 

22,202

 

 

 

37,159

 

Research and development expense

 

7,553

 

 

 

8,130

 

 

 

24,210

 

 

 

44,479

 

Total operating expenses

 

28,567

 

 

 

27,999

 

 

 

89,860

 

 

 

130,458

 

Loss from operations

 

(6,207

)

 

 

(10,971

)

 

 

(28,600

)

 

 

(89,367

)

Interest expense, net

 

896

 

 

 

1,033

 

 

 

2,390

 

 

 

2,918

 

Change in the fair value of warrant liability

 

350

 

 

 

(300

)

 

 

(134

)

 

 

(675

)

Other expense (income), net

 

160

 

 

 

(460

)

 

 

209

 

 

 

(435

)

Total other expense, net

 

1,406

 

 

 

273

 

 

 

2,465

 

 

 

1,808

 

Pre-tax loss

 

(7,613

)

 

 

(11,244

)

 

 

(31,065

)

 

 

(91,175

)

Provision for income taxes

 

159

 

 

 

100

 

 

 

474

 

 

 

187

 

Net loss

$

(7,772

)

 

$

(11,344

)

 

$

(31,539

)

 

$

(91,362

)

Comprehensive loss

 

 

 

 

 

 

 

Net loss

$

(7,772

)

 

$

(11,344

)

 

$

(31,539

)

 

$

(91,362

)

Other comprehensive loss, net of tax

 

 

 

 

 

 

 

Foreign currency translation adjustment

 

(159

)

 

 

(41

)

 

 

(361

)

 

 

(27

)

Net unrealized loss on marketable securities

 

(316

)

 

 

 

 

 

(1,492

)

 

 

 

Total other comprehensive loss, net of tax

 

(475

)

 

 

(41

)

 

 

(1,853

)

 

 

(27

)

Comprehensive loss

$

(8,247

)

 

$

(11,385

)

 

$

(33,392

)

 

$

(91,389

)

Net loss per share

 

 

 

 

 

 

 

Net loss per share—basic and diluted

$

(0.08

)

 

$

(0.12

)

 

$

(0.34

)

 

$

(1.20

)

Weighted average shares outstanding—basic and diluted

 

92,351

 

 

 

91,444

 

 

 

91,800

 

 

 

76,122

 

 

Consolidated Balance Sheets

(In thousands, except per share data)

 

 

As of

 

September 30,

2022

 

December 31,

2021

 

(Unaudited)

 

 

ASSETS

 

 

 

Current assets:

 

 

 

Cash and cash equivalents

$

22,594

 

 

$

47,217

 

Restricted cash, current

 

100

 

 

 

100

 

Marketable securities, current

 

47,540

 

 

 

7,226

 

Accounts receivable, net

 

20,253

 

 

 

20,128

 

Deferred sales commissions, current

 

3,079

 

 

 

2,691

 

Prepaid expenses and other current assets

 

5,140

 

 

 

6,151

 

Total Current Assets

 

98,706

 

 

 

83,513

 

Property and equipment, net

 

2,923

 

 

 

3,010

 

Goodwill

 

47,481

 

 

 

47,481

 

Intangible assets, net

 

17,518

 

 

 

20,195

 

Operating lease right-of-use assets

 

5,420

 

 

 

5,483

 

Deposits and other

 

427

 

 

 

664

 

Marketable securities, net of current

 

 

 

 

42,148

 

Deferred sales commissions, net of current

 

7,388

 

 

 

6,747

 

Deferred tax asset, net

 

131

 

 

 

 

Total Assets

$

179,994

 

 

$

209,241

 

 

 

 

 

LIABILITIES & STOCKHOLDERS’ EQUITY

 

 

 

Current liabilities:

 

 

 

Accounts payable

$

4,123

 

 

$

6,490

 

Accrued expenses

 

12,786

 

 

 

13,855

 

Deferred revenue, current

 

1,249

 

 

 

1,307

 

Term loan, current

 

841

 

 

 

561

 

Operating lease liabilities, current

 

1,742

 

 

 

1,946

 

Finance lease liabilities, current

 

18

 

 

 

26

 

Total current liabilities

 

20,759

 

 

 

24,185

 

Long term liabilities:

 

 

 

Deferred revenue, net of current

 

443

 

 

 

456

 

Term loan, net of current

 

53,839

 

 

 

54,459

 

Operating lease liabilities, net of current

 

4,043

 

 

 

4,046

 

Finance lease liabilities, net of current

 

 

 

 

11

 

Deferred tax liability, net

 

 

 

 

2

 

Warrant liability

 

633

 

 

 

767

 

Other long-term liabilities

 

338

 

 

 

337

 

Total liabilities

 

80,055

 

 

 

84,263

 

 

 

 

 

Commitments and contingencies

 

 

 

Stockholders’ equity:

 

 

 

Preferred stock, $0.0001 par value per share; 25,000 shares authorized and none issued and outstanding as of September 30, 2022 and December 31, 2021.

 

 

 

 

 

Common stock, $0.0001 par value per share; 500,000 shares authorized and 92,506 shares issued and outstanding as of September 30, 2022; 500,000 shares authorized and 90,697 shares issued and outstanding as of December 31, 2021.

 

9

 

 

 

9

 

Additional paid-in capital

 

261,821

 

 

 

253,468

 

Accumulated other comprehensive loss

 

(2,330

)

 

 

(477

)

Accumulated deficit

 

(159,561

)

 

 

(128,022

)

Total stockholders’ equity

 

99,939

 

 

 

124,978

 

Total liabilities & stockholders’ equity

$

179,994

 

 

$

209,241

 

 

Consolidated Statements of Cash Flows

(Unaudited) (Dollars in thousands)

 

 

For the nine months ended

September 30,

 

 

2022

 

 

 

2021

 

Operating activities:

 

 

 

Net loss

$

(31,539

)

 

$

(91,362

)

Adjustments to reconcile net loss to net cash used in operating activities:

 

 

 

Depreciation and amortization

 

873

 

 

 

1,475

 

Amortization of identified intangible assets

 

2,677

 

 

 

3,358

 

Amortization of deferred loan origination costs

 

81

 

 

 

102

 

Amortization of deferred sales commissions

 

2,312

 

 

 

1,368

 

Non-cash lease expense

 

1,369

 

 

 

1,207

 

Stock-based compensation expense

 

8,878

 

 

 

1,458

 

Equity incentive bonus

 

 

 

 

32,863

 

Bad debt expense

 

373

 

 

 

110

 

Loss on disposition of asset

 

13

 

 

 

 

Deferred income tax benefit

 

(133

)

 

 

(272

)

Loss on sale of marketable securities

 

42

 

 

 

 

Amortization of premium paid on marketable securities

 

346

 

 

 

 

Change in the fair value of the warrant liability

 

(134

)

 

 

(675

)

Offering cost associated with Warrants recorded as liabilities

 

 

 

 

41

 

Changes in assets and liabilities

 

 

 

Accounts receivable

 

(498

)

 

 

(2,648

)

Other assets

 

1,249

 

 

 

(2,514

)

Deferred sales commissions

 

(3,340

)

 

 

(5,347

)

Accounts payable

 

(2,369

)

 

 

1,725

 

Accrued expenses

 

(1,945

)

 

 

1,225

 

Deferred revenue

 

(71

)

 

 

(54

)

Operating lease liabilities

 

(1,467

)

 

 

(1,202

)

Other long-term liabilities

 

 

 

 

(2

)

Net cash used in operating activities

 

(23,283

)

 

 

(59,144

)

Investing activities:

 

 

 

Purchases of property and equipment

 

(880

)

 

 

(1,210

)

Purchases of marketable securities

 

(9,459

)

 

 

 

Proceeds from sale of marketable securities

 

3,451

 

 

 

 

Proceeds from maturities and principal paydowns of marketable securities

 

5,961

 

 

 

 

Proceeds from asset acquisition, net of cash paid

 

 

 

 

1,326

 

Net cash provided by (used in) investing activities

 

(927

)

 

 

116

 

Financing activities:

 

 

 

Proceeds from Merger and PIPE financing, net of cash paid

 

 

 

 

157,383

 

Repayments on loan payable

 

(421

)

 

 

(1,676

)

Repayments of drawdown on line of credit

 

 

 

 

(4,672

)

Debt issuance costs

 

 

 

 

(153

)

Payments of contingent consideration liability

 

 

 

 

(5,969

)

Repayments on finance lease obligations

 

(19

)

 

 

(331

)

Payments of employees’ withholding taxes on net share settlement of share-based awards

 

(513

)

 

 

 

Proceeds from the structured payable arrangement

 

1,311

 

 

 

 

Principal payments under the structured payable arrangement

 

(435

)

 

 

 

Net cash provided by (used in) financing activities

 

(77

)

 

 

144,582

 

Effect of foreign currency translation

 

(336

)

 

 

(40

)

Net increase (decrease) in cash, cash equivalents and restricted cash

 

(24,623

)

 

 

85,514

 

Cash, cash equivalents, and restricted cash beginning of period

 

47,317

 

 

 

19,566

 

Cash, cash equivalents, and restricted cash end of period

$

22,694

 

 

$

105,080

 

 

 

For the nine months ended

September 30,

 

2022

 

2021

Supplemental disclosure of cash flow information:

 

 

 

Interest paid

$

2,619

 

$

2,828

Income taxes paid

 

345

 

 

237

Supplemental schedule of noncash investing activities:

 

 

 

Change in unrealized loss on marketable securities

$

1,492

 

$

Additional right-of-use assets

 

1,261

 

 

3,246

 

Reconciliation of cash, cash equivalents and restricted cash to the consolidated balance sheets (dollars in thousands):

 

As of September 30,

 

2022

 

2021

Cash and cash equivalents

$

22,594

 

$

104,980

Restricted cash, current

 

100

 

 

Restricted cash, net of current

 

 

 

100

Total cash, cash equivalents and restricted cash

$

22,694

 

$

105,080

 

Non-GAAP Financial Measures

Management uses non-GAAP financial measures to evaluate operating performance. We believe non-GAAP financial measures provide useful information to investors and others to understand and evaluate our operating results in the same manner as our management and board of directors and allows for better comparison of financial results among our competitors.

There are material limitations associated with the use of non-GAAP financial measures since they exclude significant expenses and income that are required by GAAP to be recorded in our financial statements. The definitions of our non-GAAP measures may differ from the definitions used by other companies and therefore comparability may be limited. In addition, other companies may utilize metrics that are not similar to ours. We compensate for these limitations by analyzing current and future results on a GAAP basis as well as a non-GAAP basis and by providing specific information regarding the GAAP items excluded from these non-GAAP financial measures.

Adjusted EBITDA

We monitor Adjusted EBITDA, a non-generally accepted accounting principle (“Non-GAAP”) financial measure, to analyze our financial results and believe that it is useful to investors, as a supplement to U.S. GAAP measures, in evaluating our ongoing operational performance and enhancing an overall understanding of our past financial performance. We believe that Adjusted EBITDA helps illustrate underlying trends in our business that could otherwise be masked by the effect of the income or expenses that we exclude from Adjusted EBITDA. Furthermore, we use this measure to establish budgets and operational goals for managing our business and evaluating our performance. We also believe that Adjusted EBITDA provides an additional tool for investors to use in comparing our recurring core business operating results over multiple periods with other companies in our industry. Adjusted EBITDA should not be considered in isolation from, or as a substitute for, financial information prepared in accordance with U.S. GAAP, and our calculation of Adjusted EBITDA may differ from that of other companies in our industry. We compensate for the inherent limitations associated with using Adjusted EBITDA through disclosure of these limitations, presentation of our consolidated financial statements in accordance with U.S. GAAP and reconciliation of Adjusted EBITDA to the most directly comparable U.S. GAAP measure, net loss. We calculate Adjusted EBITDA as net loss before (i) depreciation and amortization, (ii) long-term equity incentive bonus, (iii) stock-based compensation expense, (iv) interest expense, net, (v) change in the fair value of warrant liability, (vi) other expense (income), net, (vii) provision for income taxes, and (viii) other items that do not directly affect what we consider to be our core operating performance.

Non-GAAP Gross Profit and Non-GAAP Gross Margin Percentage

U.S. GAAP defines gross profit as revenue less cost of revenue. Cost of revenue includes all expenses associated with our various product offerings. We define Non-GAAP gross profit as gross profit after adding back the following items: (i) depreciation and amortization; (ii) long-term equity incentive bonus and stock-based compensation expenses; and (iii) severance costs. We add back depreciation and amortization, long-term equity incentive bonus and stock-based compensation expenses and severance costs because they are one-time or non-cash items. We eliminate the impact of these one-time or non-cash items because we do not consider them indicative of our core operating performance. Their exclusion facilitates comparisons of our operating performance on a period-to-period basis. Therefore, we believe showing Non-GAAP gross margin to remove the impact of these one-time or non-cash expenses is helpful to investors in assessing our gross profit and gross margin performance in a way that is similar to how management assesses our performance. We calculate Non-GAAP gross margin percentage by dividing Non-GAAP gross profit by revenue, expressed as a percentage of revenue.

Management uses Non-GAAP gross profit and Non-GAAP gross margin percentage to evaluate operating performance and to determine resource allocation among our various product offerings. We believe Non-GAAP gross profit and Non-GAAP gross margin percentage provide useful information to investors and others to understand and evaluate our operating results in the same manner as our management and board of directors and allows for better comparison of financial results among our competitors. Non-GAAP gross profit and Non-GAAP gross margin percentage may not be comparable to similarly titled measures of other companies because other companies may not calculate Non-GAAP gross profit and Non-GAAP gross margin percentage or similarly titled measures in the same manner as we do.

Contacts

Investor Contacts:

Alexis Waadt

awaadt@livevox.com

Ryan Gardella

livevoxIR@icrinc.com

Press contacts:

Nick Bandy

nbandy@livevox.com

Katie Creaser

livevoxPR@icrinc.com

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