Leading with Empathy – Why Modern Businesses Must Focus on Human Centric Experiences

Empathy – Noun: The ability to understand and share the feelings of another.

Empathy or the ability to empathize with others is one of the most crucial factors that decide a person’s emotional intelligence and how they interact with others. Up until now, businesses based their models and strategies on the concept of efficiency.  Empathy is the newest buzzword in the world of business and likely a trend that is here to stay.