Artificial intelligence (AI) is transforming the world with its broad use cases. It has already reached daily lives where people use it without even realizing. It is used in sorting out emails, automatically deleting spam from inbox, providing recommendations on ecommerce sites, translate languages in real time, etc.
However, there is a misconception that AI will replace humans. What it does is collect and analyze data faster than humans. It will work with humans so that they can focus their time and energy on more meaningful work.
For instance, healthcare industry is using computers that read radiological images faster than medical practitioners. Still, it requires experts to do the rest. Hence, AI allows doctors to focus their time to create custom treatment plans for patients.
Enterprises are using AI to be more productive and generate better business outcomes. Microsoft said that enterprises that use AI see 5% greater business outcomes than those who don’t.
52% of employees in an organization believe that AI creates time for more meaningful work by automating the routine tasks. More and more businesses are realizing the value of AI, but many are finding it a little overwhelming to figure out how to get started with AI.
To help organizations embrace AI, Microsoft has identified three key steps.
1. Identify core business challenges
Find the current business challenges which can be solved using AI. These challenges can be found by interacting with employees, team leaders, board members. Know their thoughts for a thorough representation of opinions.
For example, AI can be used to improve customer experience by building a chatbot. It can also be used to predict trends for advertising, so that organizations can create more targeted ads and generate more sales.
2. Train employees
Take feedbacks from employees and tell them how artificial intelligence can make their roles easier. Microsoft suggests that it would be better for organizations to train employees for the skills needed in future. Development opportunities influence the decision of employees to stay at a company.
Further, skilled employees are 8.4% more productive.
“Traditionally, people have learned in education and then entered the workplace. AI will significantly change this as the pace of development means we must constantly adapt and learn throughout our lives. Our approach is to empower every member of staff to achieve more by creating a range of blended opportunities for 21st century learning and skills development. We want to foster a ‘learnit- all’, not ‘know- it- all’ culture.”
– Ian Fordham, Chief Learning and Skills Officer for Microsoft UK
AI is a technology that should grow, adapt, and improve. Organizations can’t just implement it once and leave. When they will develop, improve, and critique AI on the basis of real experiences, it will provide better business outcomes.
“Only by applying AI in the right way can we harness its extraordinary potential for good,” wrote Cindy Rose, CEO, Microsoft UK.
As artificial intelligence is rapidly advancing, organizations need to take action to incorporate it into their operating models. The right use of AI can help them in a number of practical and immediate steps, which can eventually be good for business, customers and employees.