The European insurance industry holds a 30% share in the global insurance market. Whereas, Asia holds 33% and North America 31%. – Insurance Europe
Over the last few years, customer expectations, technologies, and market entrants have changed. This is making the insurers to redefine their claims journey.
In 2019 and the coming years, claims transformation will be a top priority for the businesses in this industry. The aim will be to improve customer experience by addressing the complexity in claims, and powering the typical management systems with integrated and flexible processes.
Without the use of modern technologies and right practices, the insurance-claims journey will be confusing to the customers. What separates the winners in the industry from those being left behind is the technology integration at scale and in tune with strategic ambition.
Artificial intelligence (AI), machine learning, automation, advanced analytics, and data manipulation are some of the key tools that can help insurers to win the hearts of customers and secure them for tomorrow.
To help executives in the insurance industry to transform customer experiences and maximize efficiency with innovative technologies, Connected Claims Europe conference is returning for the 4th year on 18-19 September at Novotel Amsterdam City, Netherlands.
Connected Claims Europe- A quick overview
Connected Claims Europe 2019 is an event that brings together CIOs and other decisions makers from across claims, customer, and artificial intelligence (AI).
The two-day event will focus on helping attendees enable transformative change by diving into the key elements of insurance claims—delivering operational efficiency and customer experience at the highest level, and harnessing the power of AI.
There will be more than 250 senior executives from the industry, with 70% insurer attendance. The event will showcase case studies of more than 50 insurers. Furthermore, there will be 2 conferences in 1, so that attendees can jump in and out of plenary sessions and dedicated tracks on claims transformation and AI, or stick to the area most relevant to them.
Expert speakers at Connected Claims Europe
- Oliwia Berdak, Research Director, Forrester
- David Josephs, Head of Visa Direct Europe, Visa
- Leire Jimenez, CEO, MAPFRE
- Janthana Kaenprakhamroy, CEO, Tapoly
- Monica Epple, Head of Digital and Smart Analytics EMEA, Swiss Re
- Annarita Roscino, Head of Predictive Analytics, Zurich
- Peter Stockhammer, Managing Director, Generali Vitality
- Lorenzo Morganti, Big Data Senior Project Lead, AXA
- Martin Micko, COO & Founder, omni:us
The full speaker line-up is available here.
Key topics to be discussed at the event
- Connect and digitise your supply chain for an effortless customer experience
- Exceed the high expectations of the digitally empowered customer
- Drive efficiency and save money
- Ensure your team has the right profile and skills for the claims handlers of tomorrow
- Use data insights to deliver more with less
- Advancing insurance claims with AI
- The influence of claims on insurance customer experience
Have a look at the complete agenda here.
Why attend Connected Claims Europe 2019?
- Europe’s most senior gathering for Claims executives
- Hear from Europe’s leading incumbent insurers
- Exclusive #ClaimsTech workshops to discover how to ace tech implementation
- Explore specific strategies in detail
- CXOs boardroom strategy session
Register now!
Register today to secure your place at the event.
Wire19 readers get €100 discount while registration. Use code—5057WIRE100.
Wire19 is the official media partner of the Connected Claims Europe. Stay tuned with us for updates.
