IPsoft, world’s largest privately-owned organization providing enterprise-scale autonomic and cognitive solutions, has been recognized a leader in ‘The Forrester New Wave™: ‘Standalone Chatbots for IT Operations, Q2 2019’, among the eight companies selected.
Forrester New Wave evaluated and found IPsoft a leading provider of robust IT operations chatbot features that fit the best for enterprises looking for cognitive technology.
A number of things set the leaders apart from the crowd. These things include out-of-the-box (OOB) workflows, language, intent models, and integrations dedicated to IT operations use cases.
According to the report, “with a library of granular prefabricated IT operations workflows and language models, detailed reporting, an automation platform, and extensive language training, IPsoft’s Amelia leads the market in IT operations readiness”.
“With its workflow automation and active language development features, IPsoft provides an ideal solution for those looking for advanced functionalities, such as creating workflows for more-sophisticated help desk interactions”, Forrester Research said in the report.
The 2019 Forrester New Wave ‘Standalone Chatbots for IT Operations’ used the following criteria to assess each of the eight top emerging vendors: chatbot learning, chatbot automation, architecture and integrations, chatbot readiness, development and tooling, development and security, bot management, vendor positioning, road map and market approach.
Also read: “2019 to be the year when AIOps meets ChatOps”: Uday Chinta, MD, IPsoft
Find out more about the full Forrester New Wave evaluation ‘Standalone Chatbots for IT Operations’ here: https://info.ipsoft.com/the-forrester-new-wave
