Digital Transformation, AI
The moment of truth in an insurance relationship a customer has with an insurer is when s/he submits a claim and then waits, with bated breath, for the settlement. This moment of truth is now getting shifted irremovably.
Imagine the steps required to make this seemingly simple and actually incredibly complex task real. There are documents including images, emails etc. that need to be checked. The claim needs to be verified and authenticated and alerts need to be raised in case of anomalies.