IBM and Salesforce unveiled a new set of products on Thursday designed utilizing respective artificial intelligence platforms – IBM’s Watson and Salesforce’s Einstein for enabling companies to make smarter decisions, faster. Their partnership began six months ago in March, with both agreeing to develop and sell joint solutions utilizing IBM Watson – the industry leading business AI platform and Salesforce Einstein – the leading CRM utilizing AI technologies.
“Within a few years, every major decision—personal or business—will be made with the help of AI and cognitive technologies,” said Ginni Rometty, chairman, president and CEO, IBM. “This year we expect Watson will touch one billion people—through everything from oncology and retail to tax preparation and cars. Now, with today’s announcement, the power of Watson will serve the millions of Salesforce and Einstein customers and developers to provide an unprecedented understanding of customers.” she added.
Their new product, IBM Cloud Integration for Salesforce, brings more data integration capabilities to the customers by allowing them to directly connect to on premise and sources of cloud data within Salesforce. The new integrations will enable customers to directly surface data in Salesforce and develop strong integration flows across data sources in no time.
“The combination of Einstein and Watson will make businesses smarter and our customers more successful,” said Marc Benioff, chairman and CEO, Salesforce.
IBM’s Weather Company is now powering three new lightning components on the Salesforce AppExchange. With these, customers can harness weather data directly within Salesforce which will help them react faster and intelligently to the weather conditions, and optimize their losses due to it.
The three new components of IBM’s Weather Company are- Weather Focus, Weather Recorder, and Scheduling Assistant.
The Weather Focus allows customers to build weather data into applications and let them know how the weather may affect.
The Weather Recorder lets the users record the weather data from a specific date and time to a case record.
The Scheduling Assistant helps customers schedule appointments based on forecasted weather conditions, making sure there isn’t say a snow storm in the forecast that could keep them from showing up.
Along with the new services, the two companies are setting up several Salesforce customer engagement centers in key markets around the world with the name ‘Salesforce Garage’. The Salesforce Garage will be led by IBM’s Bluewolf to help customers drive their digital transformation efforts.