Business

Top 10 habits of customer-centric organizations

Poor customer experiences will destroy 30% of the digital business projects by 2020, according to a research by Gartner. With the acceleration in pace of technology, the customers expect more from the suppliers. They expect to be heard and involved. They’re quick to switch preferences and seek out new suppliers and vendors more authentic and transparent experiences. Hence, it is important for organizations to have a customer-centric approach to fulfil the expectations and meet the demands of customers. What is customer-centric approach? Customer-centric approach or customer-centricity is about providing great customer service, from awareness stage, through the purchasing process, and after the purchase process. It’s about putting your customers at the core of your business, and considering...

Microsoft Build 2018: Know top 8 announcements in just 2 minutes

Microsoft Build 2018, the annual developer event, brought together around 6000 developers, customers and partners in Seattle. Microsoft made a broad range of announcements at the Build conference, which were focused on artificial intelligence (AI), internet of things (IoT), and bringing the algorithmic computing to edge devices. Microsoft CEO Satya Nadella said that computing has reached everywhere, and is embedded in places, things, homes, and cities. The world has become a computer itself. And if the world is a computer, the developers are a new seat of power. Microsoft shipped around 650 new capabilities to Azure in last one year. At its developer conference, the company introduced 70 more capabilities to Azure. Before making the major announcements at Microsoft Build 2018, Satya Nadell...

Majority of CIOs expecting their job to change due to digital transformation: Gartner’s 2018 CIO Agenda survey

95% of the CIOs expected the nature of their job to change due to digital transformation, according to Gartner’s 2018 CIO Agenda survey. Gartner surveyed 3160 CIOs across 98 countries, covering 15 main industries, and found that digital is the top priority for all the industries. Role of CIOs is changing The survey revealed that the digitalization and innovation would impact the job of CIOs across all industries. It means that they would have to accelerate and converge technology trends, shift business expectations, and form new objectives for organization. Majority of CIOs said that the details of the new job were not clear, and they didn’t have any blueprint to follow. It’s a big challenge for them. 73% of the CIOs said that their organizations were adaptable and open-to-change. Gartner ...

CEOs shifting their focus to digital business to accelerate growth: Gartner CEO survey

The business growth remains the top priority for a majority of CEOs, but there is a recognition that growth has become harder to achieve. A new survey from Gartner revealed that CEOs and senior IT executives were shifting their focus to digital business to accelerate the growth. Gartner surveyed 460 CEOs and senior business executives around the world in fourth quarter of 2017, and examined their business perspectives for 2018 and 2019. “Although growth remains the CEO’s biggest priority, there was a significant fall in simple mentions of it this year, from 58 percent in 2017 to just 40 percent in 2018. This does not mean CEOs are less focused on growth, instead it shows that they are shifting perspective on how to obtain it,” said Mark Raskino, vice president and Gartner...

Global enterprise AI market will touch $1.2 trillion this year, and $3.9 trillion by 2022: Gartner

The revenue of global artificial intelligence industry will touch $1.2 trillion by the end of this year, up 70% from a year before, as per the leading analyst firm Gartner. Gartner further forecasted in a report that AI-derived business value might will reach $3.9 trillion by 2022. AI-derived business value will be majorly driven by three sources including customer experience, new revenue, and cost reduction in producing and delivering the new and existing AI products and services. The customer experience solutions will increase the adoption of AI technology. Gartner said that the new revenue will significantly drive the business value of AI implementation by increasing sales of existing products, as well as creating the new solutions. “In the early years of AI, customer experience (...

89% of organizations have either adopted or have plans to adopt a digital-first strategy: State of Digital Business Transformation 2018

Digital transformation has become a core part of the business strategies in organizations of all sizes. The adoption of digital technologies helps the organizations to deliver the customers and employees a good digital business experience. To stay ahead in today’s world of competition, the organizations need to deliver custom apps at the speed of ideas. To better understand what being a ‘digital business’ means to organizations, IDG conducted a survey of more than 700 IT business management and decision makers. According to IDG’s State of Digital Business Transformation 2018 report, 89% of the organizations have either adopted or have plans to adopt a digital-first strategy. What is the meaning of digital business for organizations? 52% of the respondents said that digital business meant e...

Cisco converges Spark and Webex for better team collaboration, forms Webex Teams and Meetings

Cisco is converging its messaging application Cisco Spark with its videoconferencing platform Webex, for better meetings and team collaborations. The result of this convergence is two new applications— Webex Meetings and Webex Teams. What Cisco is doing is taking all the collaboration features from Spark and merging them with Webex, which already comprises superior videoconferencing functionality. The aim of this convergence is to simplify the collaboration services Cisco offers. The newly formed applications will share a common cloud, and provide a similar user experience. Previously, Cisco Spark and Webex had separate meeting options – a Cisco Spark app user could join only a Spark meeting, and Webex app user a Webex meeting. The convergence will simplify the things. The new Webex ...

Microsoft breaks geographical silos with Multi-Geo capabilities in Office 365

Microsoft has announced the general availability of Multi-Geo Capabilities in Office 365. The new feature will help multinational organizations to fulfill their requirements for worldwide data residency by allowing them to use familiar tools to move data securely between multiple data center geographies, configure policies and enable custom sharing for each location. The service is targeted at the organizations who have offices around the world, and need to store the employee and customer data at-rest in specific regions to meet data residency guidelines. The data residency guidelines, enacted by governments, third-party regulators and corporate compliance requirements, are supposed to address the privacy issues. With these guidelines, the free of flow of data is restricted across certain ...

Now save time wasted in repetitive work by recording actions in Google Sheets

Google recently announced adding new features to the Google Sheets to make it better for businesses to analyze and visualize their data with better formatting options and ability to automate repetitive tasks. The new ‘record macros’ feature in the Google Sheets does exactly what its name says: record macros in sheets. It provides a way to automate the repetitive tasks within the sheets, which can potentially save hours of time. For example, a user needs to build the same chart in multiple sheets. Manually doing it can consume several hours. The ‘record macros’ allows the user to record the actions in the Sheet. The recorded macro can be played back on command, and can be used on several sheets, with no need to write any code. How record macros work? When a user records a macro, Sheets auto...

51% IT pros cite Cloud/hybrid IT top priority for digital transformation: SolarWinds report

Cloud computing continues its dominance in the IT agenda of the organizations, with 51% of the IT professionals citing cloud/hybrid IT as one of the top-five technology priorities over the next five years, as per the IT Trends Report 2018 by SolarWinds. SolarWinds surveyed around 800 IT professionals globally to explore the priorities of existing as well as emerging technologies in their IT strategies. Top technologies for IT strategy According to the report, cloud/hybrid IT (95%) was voted as the most important technology among the top-five technologies critical to their IT agenda today. Automation (86%), big data analytics (75%), internet of things (IoT), and containers (49%), were the other priority technologies for IT strategies today. The reason behind the dominance of cloud/hybrid IT...

Global IT spending to touch $3.7 trillion in 2018, with highest ever annual growth rate: Gartner

Global information technology (IT) spending will touch $3.7 trillion this year, growing by 6.2% from last year, according to the latest Worldwide IT Spending Forecast by Gartner. Gartner has been tracking the global IT spending since 2007, and this year’s prediction marks the highest annual growth rate. The strong growth rate will invite more technology suppliers to the market, but Gartner still said that the decline in constant-currency growth might impact the forecast. “This is the highest annual growth rate that Gartner has forecast since 2007 and would be a sign of a new cycle of IT growth. However, spending on IT around the world is growing at expected levels and is in line with expected global economic growth,” said John-David Lovelock, research vice president at Gartner. ̶...

Microsoft Office 365 now armed with more security with OneDrive Files Restore and ransomware detection

Microsoft rolled out a set of advanced protection capabilities to its Office 365 Home and Office 365 Personal edition. The new capabilities will protect the devices, personal information, and files from cyber threats, like ransomware, viruses, and phishing scams. Microsoft already offers several protection and security features for Office services, such as virus scanning for links and attachments, antivirus protection with Windows Defender, etc. The new features will further enhance the security of Office 365 services. First in the list is a file recovery capability in personal OneDrive account which will allow users to restore entire OneDrive and recover files, going back as far as 30 days. This feature, previously available with OneDrive for Business only, can be used to recover files in...

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