Business & Professional Services

Top 10 habits of customer-centric organizations

Poor customer experiences will destroy 30% of the digital business projects by 2020, according to a research by Gartner. With the acceleration in pace of technology, the customers expect more from the suppliers. They expect to be heard and involved. They’re quick to switch preferences and seek out new suppliers and vendors more authentic and transparent experiences. Hence, it is important for organizations to have a customer-centric approach to fulfil the expectations and meet the demands of customers. What is customer-centric approach? Customer-centric approach or customer-centricity is about providing great customer service, from awareness stage, through the purchasing process, and after the purchase process. It’s about putting your customers at the core of your business, and considering...

Cisco converges Spark and Webex for better team collaboration, forms Webex Teams and Meetings

Cisco is converging its messaging application Cisco Spark with its videoconferencing platform Webex, for better meetings and team collaborations. The result of this convergence is two new applications— Webex Meetings and Webex Teams. What Cisco is doing is taking all the collaboration features from Spark and merging them with Webex, which already comprises superior videoconferencing functionality. The aim of this convergence is to simplify the collaboration services Cisco offers. The newly formed applications will share a common cloud, and provide a similar user experience. Previously, Cisco Spark and Webex had separate meeting options – a Cisco Spark app user could join only a Spark meeting, and Webex app user a Webex meeting. The convergence will simplify the things. The new Webex ...

Microsoft Dynamics 365 Business Central now generally available 

Microsoft has announced the general availability of Dynamics 365 Business Central, the new version of Dynamics NAV. Business Central is an end-to-end solution for organizations to manage operations, finances, sales and customer service. It is integrated with Microsoft cloud services, and provides flexibility so that the enterprises can customize or extend it according to the business needs with PowerApps, Microsoft Flow, and Power BI. It will bring the capabilities of Dynamics NAV, the enterprise resource planning (ERP) solution, to cloud. Dynamics NAV is currently used by more than 2.7 million users around the world. “Because Dynamics 365 Business Central and Dynamics NAV run the same application code base, this empowers us to smoothly transition all our Dynamics NAV partners and customer...

Excel and SharePoint get smarter with updated Microsoft Office 365 

Microsoft recently rolled out several updates to its Office 365 suite, including intelligent search capabilities in SharePoint and new data types in Excel. The Excel spreadsheet software will now have machine learning based Geography and Stock data types. Microsoft already uses these data types in its Bing search engine. With the new data types, Excel will be smart enough to understand the entries related to geography and stock. For example, when a user enters a city in the sheet, he/she can access a number of attributes, like population, area, GDP etc. about that location using the Geography button, right within Excel. The Stock data type will help users to insert detailed information like fund names, share prices, ticker symbols of companies, etc. in the sheet. Microsoft said that it wil...

Riverbed launches Digital Performance Platform for enterprises 

Riverbed, the application performance solutions provider, launched a new digital platform to help enterprises in their digital transformation journey. The new digital platform, named Riverbed Digital Performance Platform (DPP), offers an integrated and unified approach which transforms the way companies run cloud-based applications to connect people and businesses in a digital market worth over $30 billion. At least 50% of the global GDP will be digitized by the year 2021, with spending on digital transformation reaching $2.1 trillion, as per a report by IDC. “Digital business is now mainstream and digital performance defines business success. Riverbed has also evolved significantly the last few years, with entirely new offerings that have enabled us to deliver a modern IT architecture for...

Alibaba Cloud launches new AI, Big Data, and Cloud solutions in Europe 

Alibaba Cloud has strengthened its cloud computing presence in Europe with the launch of several new products, during Mobile World Congress (MWC), Barcelona. The new products cover big data, artificial intelligence, security, private cloud solutions, as well as infrastructure. Alibaba Cloud aims to help European enterprises in their digital transformation efforts. “Alibaba Cloud wants to be an enabler for technology innovation in Europe helping enterprises do business. The Mobile World Congress in Barcelona is a great opportunity for us refresh our European strategy and consider how we can make an increasing contribution to the digital transformation of enterprises in this market from different sectors with our offerings and expertise,” said Yeming Wang, General Manager of Alibaba Cloud Eu...

6 fantastic features of Office 365 you must be knowing little about

“In the private sector, there is always innovation. There’s always change. There’s always improving productivity, and if you’re not leading that, you’ll be passed and ultimately go out of business. So there’s an urgency to constantly update and renew and to rethink your enterprise.” – Mitt Romney, Former Governor of Massachusetts It’s true that we all strive to be more productive in our professional lives to meet the changes brought about by the technological innovations – they are transforming the way businesses worked traditionally. We are now witnessing a highly unstable, dynamic world that’s going through the fourth industrial revolution – where there’re new technological innovations each day. When we operate at maximum effici...

WhatsApp launches free to download Android app for businesses

WhatsApp, on Thursday, launched a free to download Android app called WhatsApp Business, which will help companies to connect with their customers, and manage a presence on the messaging platform. Today, WhatsApp is being used by over 1.3 billion users worldwide. And over 80% of the users in India and Brazil already use WhatsApp for business purposes. WhatsApp Business will make it easier for small businesses to connect with their customers. The SMEs will be able to share their business description, email, website, and store addresses of their customers. WhatsApp Business will help save time with smart messaging tools, helping customers with quick replies to frequently asked questions. Additionally, it will also provide automated messaging feature, using which businesses can set an away me...

Microsoft announces reduced prices and new capabilities for Azure HDInsight

Microsoft is all set to enter into some tough competition by cutting prices of its open-source analytics cloud service – Azure HDInsight. The technology giant recently announced reducing prices to half, nearly 52%, for its Azure HDInsight services, along with some additional feature support. “We are happy to announce that we are lowering the prices in Azure HDInsight. Customers will get even more value from their batch processing, interactive querying, machine learning, streaming analytics, and real-time analytics workloads on Azure HDInsight at a much lower price,” said Rimma Nehme, GPM, Azure Cosmos DB + Open Source Software Analytics, in an official blog. Azure HDInsight is a fully managed and full spectrum, open-source analytics service based on Apache Hadoop, Spark, LLAP, Hive, Kalfa,...

 Gartner survey reveals top 5 ways successful leaders prepare for digital ecosystem 

Most of the enterprises are becoming digitally mature and as this is happening, their participation is likely to increase in the ‘digital ecosystem’.   As defined by Gartner, digital ecosystem is an interdependent group of actors (enterprises, people, things) sharing standardized digital platforms to achieve a mutually beneficial purpose.   In its 2017 CIO Survey, Gartner has analyzed the responses of 2,598 CIOs from across 93 countries and all major industries to the digital age of the ecosystem and found that 79% of the survey’s top performers who outpaced 49% typical and 24% trailing performers, were participating in the digital ecosystem and finding value for their business.  For leading organizations, digital ecosystem adoption is a medium for more rapid innovation and greater product...

Accenture continues its acquisition spree, buys IBB consulting

Accenture has acquired Philadelphia-based consulting firm, IBB Consulting. The leading global professional services company, Accenture plans to use IBB to deliver strategic advisory services to its Communications, Media & Technology (CMT) industry clients and expand its expertise revolving around key issues – network infrastructure, digital transformation, internet of things (IOT), cloud, IPTV, software, mobility, content and devices. With their decades old, combined business intelligence and technology consultancy experience, IBB enables cable, media companies and mobile operators to meet their business growth and technology objectives and challenges. The convergence specialists, help them identify emerging market shifts, adapt to market changes along with ability to capitalize ...

Microsoft facilitates enterprise blockchain networks with the Coco Framework

Microsoft has announced Coco Framework that will reduce current limitations of the enterprise adoption of blockchain technology. Started as a collaboration between Azure and Microsoft Research, Coco is an open source framework, designed to deliver key enterprise requirements-improved and business specific confidentiality, scalability, desired processing power and distributed governance. The Coco Framework is designed for confidential consortiums, specifically. It will work with any ledger protocol, any hypervisor and operating system that is compatible with Trusted Execution Environment (TEE) such as Intel SGX and Windows Virtual Secure Mode (VSM). Additionally, this Framework is capable of operating from anywhere – both in cloud and on premises. “Blockchain is a transformation...

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