Articles

Is proactive customer service doing more harm to your business than good?

Customer service is one of the most important parts of running a successful company. It’s what helps you keep your customers happy and coming back for more, which ultimately ...

10 signs your business phone system needs an upgrade

As technology keeps evolving, it can be challenging to keep all your business tools up to date. One part of your company that’s likely lagging is your telephone system, probably be...

Redefine customer experience with a digitally transformed billing ecosystem

Today’s digital-savvy customers want personalized interaction when dealing with a business. Providing digital experiences that appeal to the customer emotionally is vital for...

How Microsoft is becoming a leading service provider of the healthcare industry

Health systems have found that creating a good consumer experience not only helps their patients but also makes it easier for staff to provide consistent care across the patient jo...

Cloud computing trends for 2022 and beyond

Cloud computing underwent an explosion in popularity throughout 2021. A lot of this can be attributed to a shift in working practices, with more operations migrating to a purely vi...

Features and benefits of using a Virtual Tape Library

Virtual Tape Libraries (VTL) are becoming increasingly popular. What benefits do they have compared with traditional long-term storage options? Should your company switch to a VTL?...

The ultimate guide to analyzing user behavior on your website

You obviously want visitors to your website to engage with it and complete calls-to-action. But without analyzing user behavior, you will not be able to identify how your visitors ...

How technological innovation can drive a more equitable, accessible, and sustainable economy

Have you ever wondered how the economy can be more equitable, sustainable, and accessible while still adjusting to an altered economic landscape?  There are a lot of talks these da...

McAfee Enterprise scores the highest in Gartner’s SSE critical capabilities report

Organizations must look for many factors while selecting the right Security Service Edge (SSE) vendor that fits their specific cybersecurity requirements. SSE provides secure acces...

Know the latest mobile phishing trends to secure your device from attacks

What is mobile phishing all about? As the world is evolving digitally, mobile phishing has become a global concern. The rate at which consumers and corporate users are falling prey...

Is your company focusing on customer experience? Here is why you should.

Nearly every customer experience in any industry is driven or supported by digital technology. Customers expect elevated, personalized, and seamless experiences. Therefore, compani...

Implementing SRE principles in DSPs’ IT Ops to achieve stability and reduce incidents by 75%

In today’s competitive and connected environment, Digital Service Providers (DSPs) need to provide innovative services and enhanced customer experience. Hence, there is a frequent ...

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