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Automate your work processes with Digital Employees

Digital employees

The future of work is becoming increasingly digital. In this new era of changes, companies can leverage the huge opportunities brought by digital employees, powered by automation and Artificial Intelligence (AI) to stay dynamic, resilient, and efficient. The infusion of AI into automation will accelerate the adoption of intelligent digital employees that support knowledge workers.

What is a digital employee?

In very simple terms, we can say that a digital employee is an AI-driven software that understands and interprets human communication. Digital employees use the latest AI and automation technologies and collaborate with knowledge workers to automate monotonous tasks. Digital employees are capable of doing tasks like sending emails, scheduling meetings, filtering resumes, and even loan approvals. They can also serve as an interface for working seamlessly across the apps and tools regularly used by knowledge workers.

Digital employees get smarter as they work. They improve work efficiency by operating 24/7. They process large amounts of data in a shorter period.

Benefits of digital employees include faster digitalization, increased productivity, improved customer experience, and error-free delivery.

Where to use a digital workforce?

Not just digital tasks, but digital workers can be used to extend support to work across a variety of applications like:

  • Supply chain: Retailers can leverage robots to assist them in verifying stock quantity and pricing.
  • Human resources: Digital employees can assist in HR work by answering benefits questions in real-time, collecting employee data, and channeling complex tasks to subject matter experts thereby evolving the employee experience.
  • Sales and product support: Sales teams can employ bots to answer basic product questions and help customer success. It can also assist the sales teams in managing prospective and existing clients. Bots can improve customer experience by identifying high-priority tickets and addressing those promptly.
  • Healthcare: Digital workers can aid in detecting ailments and suggest treatment plans. Using electronic health records, they can provide a personalized healthcare experience.
  • Advertising: Digital workers can act as the target audience for efficiently simulating advertising campaigns with past data in hand and delivering precise results.

Not just these, digital workers are capable of transforming manufacturing industries, entertainment, politics, sports any other industry you can imagine.

How to set up a digital workforce?

To get the most out of your digital workforce, it is important to consider how humans interact with them. Enterprise design thinking can help you determine how humans must interact with the digital workers to enable an intelligent workflow. Here are the next steps you can follow:

  • Identify the need: Identify the process the digital worker must follow. At an initial stage, you can start by incorporating intelligent data capture or basic business rules, and gradually start adding complexity.
  • Detailed documentation: There must be detailed documentation of the process for training the new digital workers correctly.
  • Train the digital workers: Train the digital workers to handle the tasks within the selected workflow. Also train the bots to identify and flag exceptions for their human counterparts and route more complex use cases to them, freeing them from monotonous monitoring activities.
  • Assess the performance of bots: Teams can assess how a digital worker performed and ensure whether an appropriate return on investment (ROI) is generated for the business. Teams must also validate training efforts, identify bottlenecks, and further optimize the process.

Challenges of employing digital workers

Digital workers help improve process efficiency but there can be challenges in implementing a digital workforce. Some of these include:

  • Not having enough tasks to automate makes it uneconomical to employ a digital worker.
  • Unstructured data sources can cause trouble for digital workers.
  • It can be costly and resource-intensive to gather information for documentation purposes.
  • Not designing digital workers to be configurable and adaptable can make scaling difficult.

Despite these challenges, automation incorporates innovation into existing processes. Automation enables unique business process demands requiring different technologies to be seamlessly managed together.

What are your thoughts on employing digital employees? Let us know through the comments section below.

Read next: AI in business – how to use artificial intelligence to improve businesses

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