Artificial intelligence is changing the world forever, including the future of work, and your daily tasks might be next. Automation, robotics and artificial intelligence (AI) have experienced dramatic growth over recent years, expanding the capabilities of technology beyond anything the world has seen before. Staples of science fiction are becoming realities, from robot surgeons to self-driving cars. This tech will one day become an integral part of the average everyday work experience, maybe even sooner than some imagine.
1. Data Entry
AI is excellent for data entry. It’s a repetitive process based on numbers and hard data that a computer can be taught to interpret without much difficulty. It is a slow, boring procedure, one that few employees enjoy. As of 2020, 48% of companies still use manual data entry, according to a survey on workplace automation. Handing this common task off to AI systems comes with several benefits.
AI data entry saves employees incredible amounts of time and could save companies trillions of dollars. It also allows workers to do more important, engaging tasks that artificial intelligence can’t do. Everyone is prone to mistakes now and then but implementing AI for data entry drastically reduces the likelihood of human error.
AI is great at data entry and tasks like it because of robotic process automation, or RPA. This describes the ability of robotics to automate certain tasks, specifically those that are repetitive. The technology is so useful, in fact, that 63% of business executives report RPA being a valuable contribution to digital transformation initiatives.
2. Customer Service
Companies worldwide have been using rudimentary forms of AI for customer service for years, but the technology is expected to evolve greatly. Most people have encountered customer service chatbots at least once or twice, whether online or on the phone. These preprogrammed bots can answer specific questions or direct individuals to a human associate who can help. People are still highly involved in the process since these basic chatbots can only answer a narrow set of questions, typically with one of a few standard answers.
In the future, chatbots will become intelligent AI customer service agents capable of adapting and learning on the job. They will be able to handle customers’ concerns independently, with customized answers and realistic language, thanks to machine learning and natural language processing. Customer service agents of the future will only have to work with cases that require unique or highly technical assistance, with AI taking over most general questions.
In the office of the future, you won’t need to worry about doing your own proofreading. Instead, an AI will do it for you, as you write. This technology is already on the market with various popular apps, such as Grammarly, offering automated spellcheck and grammar suggestions. Apps like this have proven useful and popular for professionals as well as students. As of 2020, Grammarly had 10 million downloads on the Chrome web store.
Today’s AI proofreading programs aren’t perfect, though, and rely on human confirmation for some corrections and suggestions. Even so, programs like Grammarly represent an important step for natural language processing, going well beyond rudimentary spellchecking software. In the future, AI proofreading programs will understand the nuances of the English language and better comprehend creative or unusual uses of parts of speech in writing. These programs will check your work as you go, saving you hours of time every week proofreading everything from emails to important reports.
4. Your Commute
Believe it or not, one day, an AI will take over your commute. This is already taking place in some parts of the world. For example, England has had a driverless public transit train since 1987. In the future, these options will become more common. Additionally, self-driving cars will begin roaming the streets of cities around the world.
Driverless car technology has come a long way over the last decade, and several companies are working hard to produce ultra-productive robot taxis. Self-driving vehicles use a combination of highly advanced sensors and cameras along with an AI “brain” to understand the road, nearby obstacles and driving laws. The AI collects data and uses it to learn more about the road and make better predictions, allowing it to react to obstacles more accurately. One day, you’ll ride to the office with a robot at the wheel, allowing you to use the commute to answer emails and get your day started productively.
5. Managing Your Appointments
One of the first consumer applications for AI was calendar management. Virtual assistants like Amazon’s Alexa are already capable of keeping track of appointments in a user’s connected calendar and announcing reminders for upcoming calendar events. In the office of the future, AI assistants will have greater functionality in this realm. For example, if something comes up and you need to miss an appointment, you could simply ask your AI assistant to reschedule or cancel it. The AI would then notify anyone involved, alerting them to the change, and organize a new date and time for everyone.
AI assistants could one day fill the positions of receptionists, checking in guests and employees automatically and rerouting phone calls to the correct employee. This frees up people in receptionist and assistant roles to move into more individualized, engaging jobs. Additionally, AI assistants and receptionists would be available 24/7, allowing employees to conveniently monitor and manage their work lives whenever they need to.
Artificial intelligence is a core component of the Fourth Industrial Revolution, or Industry 4.0, which will see the rise of technology helping out around the workplace. Job opportunities for humans will become more engaging and rewarding while robots and AI take care of repetitive and time-consuming tasks. Office life will become more productive and manageable with AI helping to maximize efficiency. In the workplace of the future, AI will enable people to use every minute of their day in a valuable way, whether at home or in the office.