10 signs your business phone system needs an upgrade

phone upgrade

As technology keeps evolving, it can be challenging to keep all your business tools up to date. One part of your company that’s likely lagging is your telephone system, probably because of the training involved and the hefty upfront cost you’ll need to replace it.

However, your legacy system has a lot of hidden costs that aren’t obvious. If you don’t upgrade your phone systems, you’ll be more vulnerable to security breaches and liability issues.

Telltale signs you need to upgrade your phone system

Whether your phone system is starting to break, or you want to take advantage of modern systems that can text and use video, here are 10 signs you should upgrade right away.

1. You Rely on Your Phone System

If your business relies on its phone system to contact customers and clients, you need a small business phone solution that is as efficient as possible. You could lose clients if your phone lines go down, your company is hacked, or you don’t respond promptly to texts and messages.

2. You Have Data You Need to Protect

Businesses often hold on to legacy systems because they assume they’re safer. However, traditional systems are open to several well-known vulnerabilities. A modern telephone system can integrate with your network security plan to help you protect your data at all times.

3. You Need Unified Communications

Unified Communications brings all of your communication channels together, like text, email, voicemail, and text messages, in one place. Instead of setting up call-forwarding, modern systems will compile your channels on one app, which is helpful for remote employees.

4. You Have Remote Employees

Remote and hybrid workplaces are becoming increasingly more common, so switching to a cloud-based phone system can help these employees work from anywhere. That’s because modern systems offer employees access to the same phone numbers, gear, and information.

5. Your IT Costs Are Rising Dramatically

A consistent cost of working with a legacy phone system is maintenance. However, you aren’t just paying your IT department to maintain your phones; you’re also spending on licensing, hardware, and proprietary. Cloud-based tech is easier to maintain, which saves you money.

6. You Plan to Scale in the Near Future

Your legacy phone system will hold you back from consistent, long-lasting growth. It takes time to add or delete employee numbers from your phone, but the same task can be accomplished with modern systems in minutes. Newer phone systems make the onboarding process easy.

7. Your Current System is Breaking

If your traditional phone system is struggling to function, take that as a clear sign you need an upgrade. Your employees are likely struggling to use this failing system, which costs your company time and money. An upgrade is necessary if you want to keep your business afloat.

8. Your Decisions are Based on Your Phone System

Most business owners are aware of what their phone system can and can’t do, but if they’re turning away business because their technology is sub-par, that’s a bad sign. Staying competitive means investing in new technology, so don’t let your phone system restrict you.

9. You Run Multiple Business Locations

Legacy systems aren’t as adept at supporting multiple business locations as modern systems are. The equipment is usually tied to the building it’s housed in, so it’s harder for your clients to reach the person they need. A modern system can connect customers to all your locations.

10. Your Competitors Already Have a New System

In business, you need to pay close attention to your competition. If one of your competitors has a phone system, the rest of the competition will follow suit. Unless you want to leave yourself at a disadvantage, you’ll need to invest in a modern phone system as soon as possible.

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